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Export Customer Service Representative
2 months ago
Lactalis, a family-owned business, is a world leader in dairy with over 85,000 professionals worldwide. We provide healthy and delicious dairy products that bring people together every day.
Job SummaryWe are seeking a Customer Service Export Specialist to join our Import/Export Sales Administration & Customer Service team. This role will support the Lactalis American Group (LAG) and Lactalis Heritage Dairy (LHD) Export businesses.
Key Responsibilities- Develop a strong base of knowledge regarding products, services, and capabilities to manage Customer orders.
- Process orders of US products received from external or internal customers.
- Work closely with cross-functional company personnel to ensure superior customer service and resolve problems in a timely manner.
- Monitor order pricing and adhere to contracted Customer pricing.
- Coordinate with Planning/Plant to ensure quantities/delivery dates are respected.
- Coordinate shipment of orders for land and ocean transport from plant to port of delivery with logistics and/or appropriate freight forwarder.
- Report issues of critical concern that may affect Customer Service to the Supervisor and/or Assistant Director.
- Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
- Manage bookings and loadings of containers.
- Issue set of appropriate export documents per order, including but not limited to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.
- Adhere to all country-related regulatory compliance standards.
- Assist customers with quality related documentation and issues.
- Communicate/Problem solve any issues with domestic and overseas stakeholders.
- Meets productivity standards; Completes work in a timely manner.
- Demonstrate commitment to a safe working environment that promotes the health and wellbeing of all employees and that will further contribute to the Company's overall performance and success.
- Bachelor's Degree from a College or University.
- 1-2 years related experience and/or training; or equivalent combination of education and experience.
- Demonstrated experience with Microsoft suite (Excel, Word).
- MUST have a valid Driver's License or State Issued ID to register with government agencies to perform essential work duties.
- Excellent communication and presentation skills.
- Must be self-motivated, organized and possess strong problem solving skills.
- Ability to manage priorities and complex workload.
- Knowledge of export logistics terminology (INCOTERMS/Ocean shipping Terms).
- Team player able to adapt to a fast-paced environment.
- Excellent oral and verbal communication skills.
- Ability to work independently and make effective autonomous decisions.
- Basic Math Skills.
$23.50 per hour