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Export Customer Service Representative

2 months ago


Buffalo, New York, United States Lactalis Full time
About Lactalis

Lactalis, a family-owned business, is a world leader in dairy with over 85,000 professionals worldwide. We provide healthy and delicious dairy products that bring people together every day.

Job Summary

We are seeking a Customer Service Export Specialist to join our Import/Export Sales Administration & Customer Service team. This role will support the Lactalis American Group (LAG) and Lactalis Heritage Dairy (LHD) Export businesses.

Key Responsibilities
  • Develop a strong base of knowledge regarding products, services, and capabilities to manage Customer orders.
  • Process orders of US products received from external or internal customers.
  • Work closely with cross-functional company personnel to ensure superior customer service and resolve problems in a timely manner.
  • Monitor order pricing and adhere to contracted Customer pricing.
  • Coordinate with Planning/Plant to ensure quantities/delivery dates are respected.
  • Coordinate shipment of orders for land and ocean transport from plant to port of delivery with logistics and/or appropriate freight forwarder.
  • Report issues of critical concern that may affect Customer Service to the Supervisor and/or Assistant Director.
  • Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
  • Manage bookings and loadings of containers.
  • Issue set of appropriate export documents per order, including but not limited to AMS/APHIS, COO, CoA, Invoice, Packing List, BOL, SLIs.
  • Adhere to all country-related regulatory compliance standards.
  • Assist customers with quality related documentation and issues.
  • Communicate/Problem solve any issues with domestic and overseas stakeholders.
  • Meets productivity standards; Completes work in a timely manner.
  • Demonstrate commitment to a safe working environment that promotes the health and wellbeing of all employees and that will further contribute to the Company's overall performance and success.
Requirements
  • Bachelor's Degree from a College or University.
  • 1-2 years related experience and/or training; or equivalent combination of education and experience.
  • Demonstrated experience with Microsoft suite (Excel, Word).
  • MUST have a valid Driver's License or State Issued ID to register with government agencies to perform essential work duties.
  • Excellent communication and presentation skills.
  • Must be self-motivated, organized and possess strong problem solving skills.
  • Ability to manage priorities and complex workload.
  • Knowledge of export logistics terminology (INCOTERMS/Ocean shipping Terms).
  • Team player able to adapt to a fast-paced environment.
  • Excellent oral and verbal communication skills.
  • Ability to work independently and make effective autonomous decisions.
  • Basic Math Skills.
Salary

$23.50 per hour