Customer Support Specialist

1 day ago


Palatka, Florida, United States St. Johns River Water Management District Full time
Job Summary

This is an exciting opportunity to join the St. Johns River Water Management District team as a Customer Support Technician. As a key member of our Information Technology Services team, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities
  • Provide telephone, remote, and deskside support to customers, utilizing excellent customer service skills to resolve issues efficiently.
  • Provide one-on-one technical training to customers on utilizing our computer infrastructure effectively, including assistance with network operations and data communications equipment.
  • Perform routine maintenance tasks on hardware and software, ensuring optimal system performance.
  • Lead assigned projects, developing project plans and organizing resources to complete tasks on time.
  • Provide technical support for District and Non-District meetings, including setup and operation of audio and video equipment.
  • Document work and technical solutions in our solutions database.
  • Coordinate the resolution of issues regarding equipment under warranty or covered by contracted services.
Requirements
  • An associate's degree from an accredited college or completion of a two-year program in management information systems, computer science, or a related field.
  • 2 years of progressively responsible experience as a Microsoft Windows personal computer Help Desk/Customer Service Support Technician in an Active Directory environment.
Working Environment

This is a general office environment, with the majority of time spent sitting at a desk using remote access technologies to interact with customers. Lifting and moving personal computers, boxes, and supplies may be required, as well as occasional crawling under desks and climbing ladders.

Benefits

As a member of our team, you will enjoy a competitive salary, Florida Retirement System benefits, paid parental leave, health insurance, dental insurance, life insurance, long-term disability, paid leave and holidays, professional development opportunities, and eligibility for public service student loan forgiveness.



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