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Strategic Conversational AI Lead

1 month ago


Blue Bell, Pennsylvania, United States CVS Health Full time
About this role

We are seeking a seasoned Principal Software Architect to join our team at CVS Health, where you will play a pivotal role in shaping the future of healthcare through innovative Conversational AI solutions.

Job Summary

In this leadership position, you will be responsible for guiding the design and implementation of our Conversational AI platform, ensuring seamless user experiences across various channels. Your expertise will be instrumental in driving key initiatives, fostering a culture of innovation, and promoting continuous learning among our engineering teams.

Key Responsibilities
  • Provide technical leadership and mentorship to a team of engineers, encouraging a culture of innovation and continuous learning.
  • Collaborate with cross-functional teams, including product owners, designers, business stakeholders, and engineers, to drive key initiatives and projects.
  • Design and architect robust conversational AI solutions that deliver a seamless user experience across channels.
  • Evaluate and select the most suitable technologies and tools to optimize chat solutions, leveraging advanced techniques such as AI, Machine Learning, and Cloud Native platforms.
  • Research and propose technical strategies, studying and documenting architectural frameworks and reference material.
  • Drive continuous improvement in engineering practices through automation, performance optimization, and code quality enhancements.
  • Exemplify deep technical expertise and thought leadership, fostering the adoption of conversational solutions and exploring future customer, industry, and IT trends.
Requirements
  • 12+ years of experience in software development, enterprise architecture, or a similar role.
  • 5+ years of experience with AI development tools.
  • 5+ years of experience in Python or Java.
  • 5+ years of experience in AI framework libraries and AI tooling platforms.
  • 5+ years of experience with developing and implementing target architectures.
  • Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale enterprise environment.
  • Strong knowledge of cloud computing, SaaS architectures, and modern technologies such as machine learning and AI.
  • Prior experience with large healthcare, media, and entertainment or technology company.
Preferred Qualifications
  • Experience building multi-channel conversational bots with Watson Assistant (voice and text as primary channels including Watson Assistant with Phone Integration).
  • Knowledge of IBM SaaS services supporting Watson Assistant (speech-to-text, text-to-speech).
  • Experience with Miro, LucidChart, Visio dialogue flow development.
What We Offer

At CVS Health, we offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan. We also provide a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs.

In addition to your compensation, you will enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. We are committed to creating a diverse and inclusive work environment that values and respects each individual's unique contributions.

CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.