Director of Operations Implementation Specialist

3 weeks ago


Rochester, Illinois, United States Sky Zone Full time
About Sky Zone

Sky Zone is the premier leader in indoor active entertainment in the United States, with over 270 parks and 500,000 members. We specialize in hosting unforgettable celebrations and have been recognized as a top franchise organization.

Job Overview

The Director of Operations Implementation is responsible for creating and managing operational standards, procedures, and protocols for Sky Zone parks. This role acts as the primary liaison between departments for all launches, activations, and business requirements.

Key Responsibilities
  • Develop and implement operational standards and procedures for Sky Zone parks.
  • Establish and maintain the Sky Zone execution model to ensure consistency and quality across all parks.
  • Collaborate with cross-functional teams to ensure seamless execution of operational strategies.
  • Establish and monitor key performance indicators (KPIs) to measure and improve park performance.
  • Oversee the scheduling of all activation points, launches, and business requirements.
  • Ensure all operational standards and processes are clearly documented and communicated to relevant stakeholders.
  • Provide ongoing support to field operations teams to ensure compliance with standards and optimal park performance.
Qualifications
  • Bachelor's degree in business administration, operations management, or a related field.
  • Minimum 7+ years of experience in operations management, preferably in a multi-unit or franchise-based organization.
  • Proven experience leading cross-functional teams and managing complex projects.
Physical Requirements
  • Ability to remain stationary for extended periods while working at a desk.
  • Ability to move around for long periods during park visits.
  • Ability to lift a minimum of 20 pounds at times.
Compensation

$130-150k + bonus based on qualifications, experience, and performance. Competitive benefits package including medical, dental, vision, and 401k with company match.

Sky Zone and all its brands are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.



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