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Patient Registration Specialist
2 months ago
Overview:
The Patient Registration Specialist is responsible for gathering demographic and insurance details from patients while initiating their medical treatment journey. This role involves utilizing various systems to address account-related inquiries and resolve registration and insurance issues. The position emphasizes exceptional customer service and adherence to departmental productivity, accuracy, and performance standards.
KEY RESPONSIBILITIES:
Conducts interviews with patients or their representatives for various admission types, including Direct Admissions, Outpatient Services, and Ambulatory Surgery, ensuring proper direction to relevant departments.
Ensures precise and accurate data entry of patient demographic information and medical insurance details.Communicates with insurance providers regarding hospital admissions to confirm patient coverage, ensure services are covered, minimize denials and appeals, and expedite payments.
Reviews registration information for accuracy and addresses any outstanding data for quality assurance purposes.Manages the printing and distribution of Admission/Registration forms, face sheets, labels, and mandated forms to patients or nursing units as necessary.
Secures witnessing signatures for insurance assignments and guarantor statements. Updates patient information promptly when necessary. Collects all required payments for services and processes them through the designated financial institution. Submits payments for posting to the Financial Counselor. Handles incoming calls in a timely, efficient, and professional manner. Maintains a serene, organized, and professional office environment.Identifies and registers patients across all age demographics:
from newborns to geriatrics. Guides and/or escorts patients to their designated service areas. Provides support to distressed parents during child admissions. Completes all required online training modules and participates in departmental training sessions. Reviews patient accounts that appear in Work Queues to ensure accurate billing and statistical reporting. Performs additional duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
1-2 years of experience in the healthcare field is preferred. Familiarity with medical terminology is advantageous. Experience with medical insurance processes is preferred.
EDUCATION:
A High School diploma or GED is required.
OTHER:
Individuals in this role may reasonably expect to come into contact with human blood and other potentially infectious materials.
Those in this position are required to practice universal precautions, utilize personal protective equipment, and be knowledgeable about infection control policies.
