Automation Controls Specialist

5 days ago


Ontario, California, United States Shape Process Automation Full time
Job Title: Automation Controls Specialist

Shape Process Automation is seeking a highly skilled Automation Controls Specialist to join our team. As a key member of our Aftermarket team, you will be responsible for providing world-class service to our customers, including customer support and training, onsite support, remote support, project warranty, and external/internal technical support.

Key Responsibilities:
  • Collaborate with Aftermarket Sales and Service Manager to manage and coordinate warranty and service work for custom automation & robotics customers.
  • Ensure customer service requirements are addressed promptly, including those outside of regular office hours.
  • Coordinate with Aftermarket Sales and Service Manager to pursue customer account leads and opportunities to grow revenue.
  • Support Aftermarket Sales and Service Manager in the development of technical solutions and proposals.
  • Provide remote and on-site technical controls support to customers.
  • Collaborate with interdepartmental teams to ensure customers receive a seamless service experience.
  • Provide technical phone/remote PLC support and schedule service resources to support customer requirements as required.
  • Develop customer training programs and lead/provide technical training to customer base.
  • Occasionally provide PLC, HMI, and robot support to systems controls teams when required.
  • Travel to commission and support systems at customer facilities.
Requirements:
  • 3-5 years of experience leading a controls team in the automation industry.
  • 3-5 years of hands-on PLC, HMI, and robot experience in the material handling and system automation and robotics industry.
  • High-level proficiency in PLC, HMI, and robot control system design and debug.
  • Strong interpersonal skills to work effectively with others, solicit input, lead, and manage teams.
  • Knowledge of related industry capital equipment components and systems required; preferably automation, PLC, and robotics.
  • Experience leading people with strong mechanical, hydraulic, plumbing, pneumatic, electrical, robot controls, PLC controls, and electronic skills required.
  • Strong computer skills and ability to read complex blueprint and AutoCAD drawings.
  • Ability to think creatively and analyze complex problems.
  • Strong oral and written communication skills.
  • Able and willing to travel at least 50% of the time.
What We Offer:
  • Competitive salary: $85,000.00-$95,000.00 per year.
  • Company events.
  • Company pension.
  • Dental care.
  • Disability insurance.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.
  • Paid time off.
  • RRSP match.
  • Tuition reimbursement.
  • Vision care.

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