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Construction Technology Support Specialist
2 months ago
This position is essential in providing support, training, and resolving issues related to various construction technology solutions, such as grade control systems, drones, and other advanced tools. By delivering outstanding assistance and solutions, the individual plays a key role in enhancing the success of 4Rivers Equipment, thereby fostering customer loyalty and attracting new clients. 4Rivers is actively seeking qualified candidates for a full-time role.
Employee Benefits:
- Comprehensive Medical/Dental/Vision Coverage with Low Deductibles
- 401(k) and Roth IRA Options with Matching Contributions and Profit Share
- Group Life/AD&D Insurance
- Tuition Reimbursement Program
- Generous Paid Time Off and Volunteer Time Off
- Investment in Personal and Professional Development
- Employee Discounts and Access to ADP LifeMart Discounts
- Tailored Career Progression Opportunities
By joining 4Rivers Equipment, you become a valued member of an award-winning John Deere team. With a presence across various locations, we provide a dynamic work environment focused on both personal and professional growth. Our mission is to enrich the lives of our customers, partners, and employees by being "Your Working Partner."
Key Responsibilities:
Grade Control:
- Conduct training sessions for both internal staff and external stakeholders on grade control solutions.
- Provide timely and thorough support to customers, documenting all incidents in Expert Connect.
- Collaborate with 4Rivers staff to address machine and machine control issues.
- Diagnose and resolve issues with installed grade control systems, managing repair processes with external suppliers.
- Attend manufacturer-hosted training sessions to stay updated on industry trends and technology advancements.
- Deliver training sessions on drone solutions for internal and external audiences.
- Offer technical support to customers, documenting incidents and coordinating with authorized repair centers.
- Maintain expertise through attendance at manufacturer-led training sessions.
- Hold a Part 107 pilot's license and promote 4RPilot services while fulfilling drone service requests.
- Develop engaging content for professional training programs offered to customers.
- Promote training calendars to internal and external stakeholders, collaborating with the marketing team to ensure visibility.
- Facilitate field training sessions upon customer request and invoice training services accurately and promptly.
- Ensure accurate inventory management for assigned vehicle.
- Maintain demo equipment, ensuring cleanliness and up-to-date firmware/software.
- Collaborate with administrative staff to ensure accurate invoicing for time and travel.
- Maintain meticulous records of all support activities using the company CRM system.
- Ability to lift and/or move objects up to 60 lbs.
- Physical agility to crawl, climb, and traverse irregular terrain on construction sites.
- Capacity to operate a motor vehicle day and night, including long-distance travel with occasional overnight stays.
- Knowledge of surveying fundamentals and experience with grade control solutions from Topcon, Trimble, or Leica are advantageous.
- Exposure to hazards from electrical, mechanical, and power equipment.
- Risk of exposure to various chemicals and environmental conditions.
- Varied work environments including construction/excavation sites with heavy dust and weather extremes.
