Branch Administrator

h3Job Description/h3pAt Marmic Fire & Safety Co, we are seeking a highly organized and detail-oriented Branch Administrator to support our professional team. This role involves managing customer accounts, processing payments, and resolving chargeback disputes./ppbKey Responsibilities:/b/pulliAccurately post all non-cash payments, including receipts, discounts, allowances, price adjustments, returns, and chargebacks, to customer accounts within 24 hours of receipt./liliMaintain organized customer files by scanning and filing documents in the database, ensuring easy access and systematic organization by customer./liliInvestigate and resolve chargeback claims, taking a proactive approach to recover discrepancies. Collaborate with department managers to verify chargebacks, dispute inaccuracies, and negotiate recoveries where applicable./liliProcess and manage credit card transactions for customer sales and refunds, ensuring timely and accurate completion./liliRespond promptly to merchant service disputes related to chargebacks, providing necessary supporting documentation, such as proof of delivery and invoices, to prevent incorrect deductions./liliOversee workflow and team priorities, ensuring all tasks are completed efficiently and offering support as needed to meet deadlines and maintain productivity./liliReview and interpret Proof of Delivery (PODs) and invoices, ensuring accuracy in documentation./li/ulpemThe above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications./em/ppbRequirements:/b/pulliHigh school diploma or equivalent (e.g., GED)./lili1-2 years of experience in accounting, administration, or a similar role handling customer accounts, payments, and chargebacks./liliExperience with non-cash payment processing (e.g., credit cards, allowances, returns)./liliExperience with file management and document organization, including scanning and database filing./liliFamiliarity with handling customer inquiries and disputes related to payments and chargebacks./liliProficiency in Microsoft Office Suite, especially Excel and Word./liliFamiliarity with accounting software or ERP systems for payment processing and record keeping./liliBasic understanding of credit card processing and resolving chargeback disputes./liliStrong attention to detail for reviewing and posting payments and managing customer files./liliExcellent organizational skills to manage workflow and ensure tasks are completed on time./liliGood communication skills to interact with department managers and resolve discrepancies./liliAbility to multitask and prioritize tasks in a fast-paced environment./li/ulpbPreferred Qualifications:/b/pulliAssociate's degree in Accounting, Business Administration, or a related field./lili3+ years of experience in a branch administration or financial clerk role, with a focus on payment processing, chargebacks, and customer account management./liliExperience with credit card processing systems, merchant services, and handling chargeback disputes efficiently./liliProven experience with team oversight or leading a small administrative/accounting team./liliAdvanced proficiency in accounting software (e.g., QuickBooks, SAP, or Oracle) and database management systems./liliExperience with process automation in financial workflows, such as payment postings and file organization./liliStrong leadership skills for managing workflow and prioritizing team tasks./liliAdvanced problem-solving skills, especially when dealing with discrepancies and chargeback disputes./liliCustomer service experience, especially in resolving billing inquiries and handling refunds or discrepancies./li/ulpbBenefits & Perks:/b/pulliPaid Weekly./liliCompany paid training programs and on-the-job training./liliTele-Health services if Healthcare coverage is elected./lili401K plan with up to a 4% company match./liliVision, Life, Dental, Accidental, Long-Term and Short-Term Disability./lili19 days of PTO and Paid Holidays./liliCompany Uniform allowance./liliAll necessary tools and equipment to perform the job./li/ulpbEqual Opportunity Employer:/b/ppWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law./ppbAbout Us:/b/ppMarmic Fire & Safety Co is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation. In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression, MFS competes with the top fire protection companies in the country. Few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing./p