Loan Protection Claims Specialist

1 week ago


Chantilly, Virginia, United States Ampcus Full time
Job Summary

We are seeking a skilled Loan Protection Claims Processor to join our team at Ampcus. As a key member of our claims team, you will be responsible for evaluating, approving/disapproving, and processing Loan Protection Claims in accordance with applicable federal and state laws, rules, regulations, and company policies and procedures.

Key Responsibilities
  • Review claims for completeness and accuracy to determine if additional information and/or supporting documentation is required
  • Research and respond to inquiries from members and internal business units
  • Process GAP claims and make decisions within established guidelines and policies
  • Provide claim and contractual information to appropriate internal and external parties
  • Research, analyze and resolve claim discrepancies/processing issues
  • Perform independent research, investigation, and analysis of GAP claims
  • Receive guidance and instructions from Loan Protection Claims supervisors regarding complex claims and/or issues that are beyond scope
  • Coordinate payment and closure of claims
  • Maintain detailed records and contact history information on each member interaction and actions taken
  • Ensure compliance with internal and external documentation and disclosure requirements
  • Stay abreast of and ensure compliance with applicable federal and state laws, rules and regulations
  • Research, gather, and prepare data and related correspondence
Requirements

To be successful in this role, you will need to have excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. You will also need to be able to work independently and as part of a team, and be able to maintain confidentiality and handle sensitive information.



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