Guest Experience Lead

3 weeks ago


Long Beach, California, United States Ulta Beauty Full time
About the Role

We are seeking a highly skilled and motivated Guest Experience Lead to join our team at Ulta Beauty. In this role, you will be responsible for driving loyalty results, improving customer satisfaction, and maintaining excellent cashwrap standards. With a focus on performance, people, and process, you will play a critical role in ensuring a seamless shopping experience for our guests.


Responsibilities
  1. Lead the implementation of guest experience initiatives to improve customer satisfaction and drive loyalty results.
  2. Train new cashiers and cross-train other associates to ensure a high level of expertise in cashiering and customer service.
  3. Develop and maintain strong relationships with guests to understand their needs and preferences.

Benefits

As a valued member of our team, you will enjoy a range of benefits, including competitive pay, comprehensive training, and opportunities for career advancement. Our company offers a supportive work environment, flexible scheduling, and a commitment to work-life balance. We also offer a generous benefits package, including health, dental, and vision insurance, as well as 401(k) matching.



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