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Patient Services Coordinator
2 months ago
About CCRM Fertility:
CCRM Fertility is a leading organization in the field of reproductive health, specializing in advanced fertility treatments, research, and innovative solutions such as IVF, fertility assessments, egg preservation, genetic testing, and third-party reproduction.
Role Overview:
The Patient Services Coordinator plays a vital role in ensuring a seamless experience for patients at our facility. As the initial point of contact, you will engage with patients and healthcare professionals, providing essential information and assistance.
Key Responsibilities:
- Greet patients and manage the reception area, ensuring a welcoming environment.
- Collect, update, and maintain patient records accurately.
- Process payments, including co-pays and pre-payments for procedures.
- Schedule and reschedule appointments, communicating any changes promptly.
- Handle sensitive patient information with confidentiality.
- Answer incoming calls, take messages, and prioritize based on urgency.
- Monitor patient flow to minimize wait times and enhance service delivery.
- Confirm the availability of test results in the electronic medical record (EMR) before appointments.
- Reach out to patients regarding necessary paperwork prior to their visits.
- Distribute incoming faxes to the appropriate departments.
- Maintain the appearance of the waiting area and ensure the office is secure at closing.
Qualifications:
- High school diploma or GED is required.
- A minimum of one year of experience in customer service is essential.
- Previous experience in a medical reception role is preferred, particularly in an OB/GYN setting.
- Proficient computer skills and familiarity with office equipment are necessary.
Working Environment:
This position requires effective communication and the ability to perform tasks at a desk, including prolonged periods of computer use. Employees should be able to manage various office equipment and maintain close visual acuity for tasks such as data entry and reading.
Compensation and Benefits:
The salary for this position is competitive and varies based on experience and qualifications. Benefits include generous paid time off, medical, dental, and vision insurance, a 401(k) plan with company matching, and professional development opportunities.
Equal Opportunity Employment:
CCRM Fertility is committed to a diverse workforce and does not discriminate based on any protected status. All employment decisions are made based on merit and business needs.