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Systems Implementation Specialist

2 months ago

Chattanooga, Tennessee, United States KellyMitchell Group Full time

Position Overview:

KellyMitchell Group is in search of a Systems Implementation Specialist. The ideal candidate will be adept at engaging with various stakeholders, managing customer communications, and performing basic troubleshooting across multiple software applications.

Key Responsibilities:

  • Deliver primary support during system conversions to ensure that client functionalities are accurately configured to align with their requirements and expectations, leading to a successful implementation.
  • Configure, install, and provide support for Merchant systems, applications, or process designs tailored for the company's outsourced technology and business process solutions.
  • Collaborate directly with clients to facilitate initial access, assist in mapping and transferring data, generate necessary process documentation, and aid in reconciliation efforts.
  • Conduct testing and troubleshooting of installed systems; identify and document technical challenges to be escalated to relevant product and system integration teams for resolution when necessary.
  • Offer insights based on client interactions to product and professional services teams for enhancements in products and processes.

Required Skills and Experience:

  • Strong written communication abilities, as the majority of interactions occur through email and ticketing systems with higher education clients.
  • Meticulous attention to detail.
  • Proficient troubleshooting skills, with a critical eye for minor details.
  • Effective collaboration skills.
  • Ability to communicate swiftly and efficiently with a small team is essential.

Employee Benefits:

  • Comprehensive Medical, Dental, & Vision Insurance Plans.
  • 401K plan available.