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Dispatch and Customer Service Coordinator

2 months ago

Miami Florida, United States Ozinga Bros, Inc. Full time
Job Summary

The Dispatch and Customer Service Representative is a key role within Ozinga Bros, Inc. responsible for coordinating the timely delivery of concrete from plant locations to job sites. This position involves computerized dispatching of company trucks and tendering of loads to outside trucking companies.

Key Responsibilities
  • Customer Service:
    • Receive customer orders and effectively communicate with customers to determine proper quantity, mix, delivery time, and job site location for each order.
    • Make note of any special or unusual customer requests and suggest value-added products to customers to enhance product performance.
    • Enter customer orders timely, accurately, and completely into the dispatch system.
    • Advise customers of any potential issues or concerns regarding product orders.
  • Dispatching:
    • Schedule mixer trucks to ensure maximum utilization and efficiency while meeting customer needs and expectations.
    • Generate accurate and complete delivery tickets to the plant manager in a timely manner.
    • Communicate with mixer drivers, plant managers, production managers, and operations manager on a frequent and regular basis to avoid or address issues, concerns, or problems.
    • Monitor mixer truck status on a constant basis to ensure customer satisfaction and maximum equipment and labor utilization.
    • Work closely with operations to ensure drivers are in compliance with local, state, and federal DOT guidelines and regulations.
    • Work closely with remote dispatch offices to move equipment and people to meet customer demands.
    • Attend sales meetings to get/give information regarding scheduling of plants and equipment to meet customer needs.
    • Adjust dispatch schedule as needed to reflect current and accurate information.
    • Communicate with plant manager daily to advise of mixer driver start and finish times.
  • Global Responsibilities:
    • Regular attendance and physical presence at the office or jobsite is an essential function of this position.
    • This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs.
Qualifications
  • Education/Specialized Knowledge/Professional Certifications:
    • High School Diploma or equivalent required.
    • Knowledge of geographic area where dispatching is strongly preferred.
  • Experience:
    • Minimum three years of work experience required with construction or concrete industry experience preferred.
  • Skills/Abilities:
    • Demonstrated ability to work with basic mathematics to include addition, subtraction, multiplication, and division (including fractions).
    • Must be able to read, write, speak, and understand English.
    • Ability to read and interpret maps and directions.
    • Effective oral and written communication skills.
    • Ability to handle multiple competing tasks.
    • Ability to work independently and with minimal supervision.