Customer Service Representative

3 weeks ago


Miami, United States ABM Industries Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will be responsible for receiving and processing customer requests, scheduling resources, and ensuring timely and efficient movement of resources according to work orders and/or resource schedules.

Key Responsibilities
  • Receive and process customer requests, including scheduling resources and ensuring timely and efficient movement of resources
  • Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
  • Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs
  • Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency
  • Compile statistics and reports on work progress
  • Monitor daily services and provide updates and reports
Requirements
  • Must be 18 years of age or older
  • No high school diploma, GED or college degree required
  • No experience required and on-the-job training provided
  • One (1) year of prior multi-line reception experience or dispatching experience preferred
About ABM

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most.

We are a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.

We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and need assistance in completing the employment application, please call us. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.



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