Claims Service Specialist
6 days ago
Discover a new career path with USAA as a Claims Service Specialist.
We are seeking dedicated professionals to join our Phoenix office for future customer service claims opportunities in 2024. With new training classes starting every month, you'll have the chance to develop your skills and excel in a dynamic team environment.
This role may be a great fit for military veterans and spouses who share our values of honesty, integrity, loyalty, and service. As a Claims Service Specialist, you will provide exceptional customer service to our members regarding auto or property First Notice of Loss (FNOL) claims. Your responsibilities will include documenting reported losses, setting expectations, and providing proactive communications and advice to our members.
To succeed in this role, you'll need strong interpersonal and communication skills, as well as the ability to prioritize and multitask while navigating multiple business applications. You'll also have the opportunity to work in a fast-paced contact center environment and make a meaningful impact on our members' lives.
The compensation package for this position includes a salary range of $43,750 to $45,750, depending on experience and market data. Additionally, you'll enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
Salary: $43,750 - $45,750 per year
Job Description:
- Documenting reported losses and setting expectations for claim resolution
- Providing proactive communications and advice to members
- Navigating multiple business applications to resolve claims efficiently
Requirements:
- High School Diploma or GED
- Exceptional customer service and communication skills
- Able to prioritize and multitask in a fast-paced environment
Benefits:
- Comprehensive medical, dental, and vision plans
- 401(k), pension, and life insurance
- Parental benefits and adoption assistance
- Paid time off and various wellness programs
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