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Retail Stylist

2 months ago

Scottsdale, Arizona, United States AllSaints Retail Full time

About the Role

We are seeking a highly motivated and fashion-forward Retail Stylist to join our team at AllSaints Retail. As a Retail Stylist, you will be the fundamental link between our products and customers, providing an exceptional customer experience and driving sales.

Key Responsibilities

  • Style and influence customers across our busy shop floors, providing detailed product knowledge and exceptional brand experience
  • Maintain the store's aesthetic, ensuring product is readily available for customers and floor sets and standards are upheld at all times
  • Handle and respond to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
  • Empower customers to make service decisions, resolving their issues while retaining their loyalty and trust
  • Work as one team with the same goal, supporting and observing peers, seeking feedback to support growth and development
  • Work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring complex customer queries are escalated to our specialist teams promptly

Requirements

  • Friendly and attentive, constantly interacting with customers in-store and online to provide an exceptional customer experience
  • Awareness and knowledge of our brand, style, and brand values, supporting and influencing peers and customers alike
  • Can-do attitude and lots of enthusiasm, with a lot of time spent interacting with customers and colleagues on our busy shop floors
  • Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure
  • Tech-savvy, processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
  • Actively aware of brand campaigns, lookbooks, and new product launches, and a passionate advocate of all things AllSaints
  • Excellent attention to detail
  • A confident communicator
  • Loves fashion and is an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

About AllSaints Retail

AllSaints Retail is a global brand made up of a diverse mix of talented people in a variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards. We are a brand embarking on an exciting plan and seeking new members of the team who want to contribute to this.

Benefits

AllSaints Retail offers employees comprehensive Health & Wellbeing Benefits, including medical, dental, vision, flexible spending accounts, commuter and parking saving accounts, 401(k) enrollment, paid time off, sick leave, enhanced paid parental benefits, voluntary additional life and disability coverage, basic life and disability, short/long-term disability, employee assistance programs, and personal clothing discount.