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Store Manager

1 month ago

Scottsdale, Arizona, United States Rails Full time

Rails is seeking a highly motivated and experienced Store Manager to lead our store team and drive sales and operational success. As a key functional leader, you will be responsible for promoting brand engagement with clients and partners, managing inventory levels, and driving results.

Key Responsibilities:

Strategic:

  • Develop and execute business plans to accelerate the business forward and remedy opportunities
  • Drive financial success through understanding and action planning improvements within Retail KPI's
  • Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store are achieved

Culture:

  • Be an ambassador to the brand and promote the culture of Rails internally and externally
  • Ensure store atmosphere upholds the image of the brand

Client Centric:

  • Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
  • Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
  • Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

  • Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
  • Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention

Team Leadership:

  • Create and maintain a positive work environment with teams and throughout store network including cross functional partners
  • Attract, retain talent from outside of the store
  • Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
  • Lead performance management initiatives with store teams
  • Attend and lead store meetings as required by the business (Store Level and Corporate)
  • Continually ensure that work schedules are aligned with store goals
  • Ability to manage and resolve conflict in the workplace

Visuals:

  • Ensure the image of the store is in line with corporate standards and store team is upholding these standards
  • Ensure VM of the store is completed in accordance with VM guidelines, with a mindfulness of local business trends

Operations:

  • Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
  • Initiate and ensure the completion of merchandise receipts and transfer requests
  • Protect all company assets including cash handling, inventory, expenses etc.
  • Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
  • Oversee omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
  • Ensure that all the processes are compliant with legal, safety, and internal procedures
  • Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward
  • Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

  • At least 2+ years of experience in a retail managerial position
  • Fashion enthusiasts and retail experience within women's and men's apparel preferred
  • Ability to effectively create, manage and adhere to deadlines
  • Familiar with key retail performance indicators
  • Adaptable, a sense of openness, active listener, and compassionate
  • Advanced organizational skills, writing and communication skills
  • Expertise in Microsoft Office 365 Suite
  • Comfortable and savvy with computer technology, including PC and iOS devices
  • Travel approximately 10% of the time
  • Ability to climb ladders
  • Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.