Information Technology Support Specialist
5 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented Information Technology Support Technician I to join our team. As a key member of our IT department, you will provide technical assistance and support to our faculty, staff, and students, ensuring seamless operation of our computer systems and networks.
Key Responsibilities:
- Troubleshoot software and hardware issues through diagnostic techniques
- Provide technical assistance to troubleshoot basic problems with computer hardware and software
- Conduct follow-up communication with users and identify recurring problems and recommend improvements
- Carefully document all problems and resolutions
- Conduct inventories of District software and hardware as directed
- Provide excellent service and communicate professionally and efficiently in all interactions
- Configure and deliver computer hardware and provide set up of equipment as assigned
- Organize and support ITS-related trainings by completing tasks including, but not limited to: reserving conference rooms and duplicating training materials
- Enter data into appropriate databases
- Maintain records as directed
Requirements:
- A wide variety of hardware and software including enterprise resource planning systems
- Incident/ticket management systems
- Software and hardware troubleshooting techniques
Preferred Qualifications:
- Experience working in an educational setting and among users with varying levels of familiarity with technology
- Ability to work in a team atmosphere and communicate effectively with coworkers of varying technological skill levels
Working Conditions:
This position requires physical abilities needed to work in a standard office setting, including but not limited to: standing and/or sitting for prolonged periods; frequent stooping, bending, kneeling, and twisting; frequent lifting, carrying, pushing and/or pulling moderate and heavy amounts of weight; operating office equipment which may require repeated fine motor skills (e.g.: keyboard use); and the ability to communicate in written and verbal forms.
How to Apply:
To apply, please visit our website and submit your application, including your resume, cover letter, and list of three professional references.
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