Fire and Theft Claims Investigator

3 days ago


Downers Grove, Illinois, United States Kemper Full time

Company Overview

Kemper is a leading specialized insurer dedicated to providing exceptional service to its customers. With a strong commitment to diversity and equality, Kemper fosters a high-performing culture that values personal development, professional challenge, and a healthy work-life balance.

Job Description

We are seeking an experienced Fire and Theft Claims Adjuster to join our Downers Grove, IL office. As a key member of our team, you will investigate and adjust automobile fire and theft claims, determining coverage, assessing damages, and negotiating settlements. Your expertise will be invaluable in gathering and evaluating complex coverage information, taking recorded statements, securing police reports, and obtaining repair estimates and other related documents.

Position Responsibilities

  • Conduct thorough investigations of Fire and Theft auto claims to determine coverage and assess damages.
  • Evaluate and adjust claims within the limit of authority, summarizing claims in excess of authority and submitting them to the manager for approval.
  • Develop and implement effective settlement strategies, considering regulatory compliance and fair claims practices.
  • Communicate with claimants, agents, and other stakeholders to discuss settlements and extend offers.
  • Identify potential subrogation or fraud and refer cases to the SIU unit when necessary.
  • May handle more complex files with supervision to develop skills and expertise.

Required Skills and Qualifications

  • High School diploma or equivalent required.
  • 1+ years of experience handling Fire and Theft Claims preferred.
  • Excellent verbal and written communication skills, with the ability to collaborate with cross-functional departments.
  • Ability to demonstrate effective time management and prioritize tasks.
  • Effective negotiating skills and ability to gather and analyze information to evaluate results.
  • Bilingual in Spanish is a plus but not required.

Estimated Salary

$60,000 - $80,000 per year, depending on experience.

Location

Downers Grove, IL

Benefits

Kemper offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

Others

Kemper is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining a workplace free from discrimination and harassment.



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