Ambulatory Service Representative

3 days ago


Ontario, California, United States Kaiser Permanente Full time

Kaiser Permanente is seeking a highly skilled and customer-focused Ambulatory Service Representative to join our team in Ontario, California. This is a temporary variable On-Call 8-hour shift position that will work between the hours of 6:15am-6:45pm.

About the Role:

This role is responsible for providing exceptional customer service to members and patients in an ambulatory setting. As a Service Representative, you will be the first point of contact for our members and patients, handling registration, cash handling, and coordinating services to address member needs related to benefits, finance, and other member services.

The ideal candidate will have experience in using multi-line telephones, recent experience in customer service, and the ability to work in a fast-paced environment. You will also need to have effective written and oral communication skills and be able to prioritize and multitask.

Responsibilities:
  • Provide exceptional customer service to members and patients in an ambulatory setting.
  • Handle registration, cash handling, and coordinate services to address member needs related to benefits, finance, and other member services.
  • Schedule appointments and follow-ups via telephone, mail, electronically or in person utilizing Kaiser Permanente's computer systems.
  • Verify member benefits and notify members of applicable cost share and update patient demographic information.
  • Distribute questionnaires, medical forms, and complete statistical reports as requested.
Requirements:
  • High School Diploma or GED required.
  • Must pass basic computer literacy test and demonstrate key boarding proficiency.
  • Must pass cash handling skills test.
  • Recent experience in customer service (within the last 3 years).
  • Cash handling or equivalent experience.
  • Effective written and oral communication skills.
Benefits:

As a Service Representative at Kaiser Permanente, you will enjoy a competitive salary range of $40,000 - $50,000 per year, depending on experience. You will also have access to comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan with company match.



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