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Client Support Representative
2 months ago
Position: Client Support - Customer Care Representative
Duration: Temporary Position
Shift: Day Shift, Monday to Friday
Role Summary:
- The Client Support Representative will manage incoming inquiries with professionalism, ensuring a swift, precise, and friendly interaction for all client requests.
- Responsibilities include addressing client concerns and ensuring all requirements are fulfilled.
- Delivering exceptional service is essential for achieving resolution in a single interaction.
Key Responsibilities:
- Offer information or assistance to clients utilizing a positive, empathetic, and professional demeanor.
- Employ appropriate tools and resources to achieve a thorough and accurate resolution, focusing on single interaction resolution.
- Continuously develop and maintain knowledge of products, processes, and technical aspects related to services.
- Demonstrate effective verbal and interpersonal communication skills, adapting to the audience.
- Meet established performance objectives in areas such as efficiency, schedule adherence, quality, client satisfaction, and attendance.
- Perform additional tasks as assigned.
Required Qualifications:
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service, with inbound call center experience in a dynamic environment preferred.
- Proficient computer skills, with the ability to navigate multiple applications, including Microsoft Office.
- Typing proficiency of at least 30 words per minute.
- Strong interpersonal skills and the ability to engage with diverse personalities.
- Bi-lingual (Spanish) skills are advantageous.
At Cogent Infotech Corporation, we are committed to advancing our expertise to establish new benchmarks in the industry. Through ongoing enhancement of our processes and expanding our services to adapt to the changing needs across various sectors, we deliver effective, forward-thinking, and comprehensive solutions.
