Customer Success Associate
2 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Customer Success Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Communicate effectively with clients and vendors via phone and email to resolve inquiries and issues.
- Coordinate account and payment information with customers, input data into Excel and internal systems.
- Process inbound inquiries and respond to client requests in a timely and professional manner.
- Verify invoices and review documents for accuracy to ensure seamless transactions.
- Maintain a organized and efficient workspace by handling administrative tasks and reviewing mail.
- Provide support to internal departments and external clients as needed.
- Perform ad hoc duties as assigned by management.
Requirements:
- 1+ year of internship or professional experience in a customer-facing role.
- Bachelor's degree in Accounting or Finance with work experience preferred.
- Proficiency in computer software and Excel.
- Exceptional time management and verbal and written communication skills.
- Ability to multitask and remain motivated and positive in a fast-paced environment.
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