Customer Service Representative

2 weeks ago


Boise, Idaho, United States Enphase Energy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service Representative team at Enphase Energy. As a key member of our support team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving technical issues related to our solar energy solutions.

Key Responsibilities
  • Answer inbound phone calls and respond to emails from customers, providing pre-sales information and troubleshooting technical issues.
  • Document all activity in our central CRM/Helpdesk software platform.
  • Assist with the activation of new sites and coordinate with Engineering to track field issues and product modifications.
  • Participate in ongoing training and education on industry standards and product-specific information.
  • Follow departmental conventions and procedures in a positive manner.
Requirements
  • High school diploma or GED equivalent.
  • Experience with PC and MAC OS X.
  • Excellent verbal and written communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Call center experience is a plus.
What We Offer
  • Competitive hourly rate.
  • Enphase stock and benefits.
  • Corporate quarterly bonus and monthly incentives.
  • Tuition reimbursement.
  • 10 paid holidays.
  • 401(k) retirement savings plan.
  • Employee stock purchase plan (ESPP).
  • Short-term disability insurance (STD) and long-term disability insurance (LTD).
  • Life and accidental death and dismemberment benefits (AD&D).
  • Voluntary (optional) life insurance.
  • Pet insurance.
  • Employee assistance program (EAP).
About Enphase Energy

At Enphase Energy, we are committed to advancing a sustainable future for all. Our mission is to engineer one of the industry's best-performing clean energy systems, and we are dedicated to developing cutting-edge technology that requires a diverse workforce. We offer a fast-paced, fun, and exciting work environment with opportunities for growth and career development.



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