Patient Service Representative: Float

3 weeks ago


Millersburg, Ohio, United States Akron Children's Full time

Job Summary:

The Patient Service Representative provides exceptional patient care and administrative support to our team at Akron Children's. This role is responsible for greeting patients, responding to inquiries, and performing various administrative tasks to ensure a smooth patient experience.

Key Responsibilities:

  • Develop and maintain positive relationships with patients and families by providing prompt and caring responses to their needs.
  • Perform point-of-service activities, including visit preparation, co-pay collection, and patient tracking, as assigned by the supervisor.
  • Schedule patient visits and diagnostic testing using hospital procedures and resources.
  • Manage third-party payors and collect co-pays in a timely manner.
  • Perform routine tasks and general office duties, such as faxing, copying, filing, and mailings, to ensure the efficient operation of the office.
  • Ensure the front desk inventory is maintained and communicate needs to the appropriate staff member.
  • Provide excellent customer service by setting priorities, anticipating needs, and meeting deadlines.
  • Ensure HIPAA compliance is followed in all interactions with patients and their information.

Requirements:

  • Experience working in a general office setting, preferably in a healthcare environment.
  • Knowledge of medical terminology and computerized scheduling systems is preferred.
  • Excellent interpersonal and organizational skills, with the ability to effectively prioritize multiple tasks and communicate with patients, families, and staff.
  • Experience working with Microsoft Office or similar software is required.

Education and Experience:

  • A high school diploma or equivalent is required.
  • Relevant experience in a clerical or administrative role is preferred.


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