Patient Service Representative: Float

2 weeks ago

Millersburg, Ohio, United States Akron Children's Full time

Job Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Key Responsibilities:

  • Develops and maintains positive relationships with patients and families by greeting and providing prompt and caring responses to questions, requests, etc.
  • Performs point-of-service activities such as visit preparation, co-pay collection, patient tracking and other duties as assigned under the direction of the supervisor.
  • Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
  • Manages third-party payors and collection of co-pays.
  • Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
  • Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
  • Provides for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
  • Ensures overall department appearance including the cleanliness of the work area and waiting room as needed.
  • Participates in clerical and administrative cross coverage efforts as needed.
  • Ensures HIPAA compliance is followed.
  • Other duties as required.

Requirements:

  • Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
  • Experience working in a healthcare environment is preferred.
  • Experience in computerized scheduling system preferred.
  • Knowledge of medical terminology preferred.
  • Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
  • Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
  • Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience:

  • Education: A high school diploma or equivalent is required.
  • Certification: None.
  • Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
  • Years of experience supervising: None.

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