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Site Operations Specialist

2 months ago


Oaks PA USA, United States Canon USA & Affiliates Full time

About the Role

This is a customer-facing position that requires advanced proficiency in site operations and procedures. The ideal candidate will have the ability to assign tasks to colleagues and manage responsibilities within the team.

Your Impact

The successful candidate will be responsible for the following key areas:

  • Promptly informing supervisors of potential problems or customer concerns.
  • Reviewing and responding to management and client requests in a timely manner.
  • Providing excellent customer service and ensuring a positive experience for clients.
  • Contributing to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Overseeing workflow and job balance between staff to ensure tasks are completed within account SLA requirements.
  • Communicating and training team members on changes to workflow or procedure.
  • Managing daily and monthly records on service activity.
  • Effectively communicating with clients and staff.
  • Where appropriate, serving as the main point of contact to the client for daily activity and participating in client meetings on account activity.


Key Responsibilities

The Site Operations Specialist will be responsible for the following key responsibilities:

  • Copy/Print Production/Copy Center:
    • Responsible for prompt and accurate reproduction of all print requests.
    • Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates, and performs pre-delivery quality control checks.
    • Receives, logs, delivers, and tracks all activity for reporting purposes.
    • Responds to customer requests.
    • Performs routine upkeep and basic maintenance of equipment.
    • Records and tracks customer inquiries and fulfillment of requests.
    • Performs daily convenience care functions as needed.
  • Mail/Courier Services:
    • Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
    • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
    • Researches and routes unidentified and generic mail.
    • Receives, logs, delivers, and tracks messenger items.
    • Responds to customer requests.
    • Performs routine upkeep of equipment.
    • Records and tracks customer inquiries and fulfillment of requests.


About You

The ideal candidate will have the following skills and expertise:

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.


Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' website, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us.

#CSA

Posting Tags

#li-rb1 #pm20

Location US-PA-Oaks

Company Canon Solutions America, Inc.

Requisition ID 32288 Category Customer Service/Support Position Type Full-Time