Car Wash Operations Manager

4 weeks ago

Midlothian, Virginia, United States Sam's Xpress Car Wash Full time
Job Title: Assistant Manager - Car Wash Operations

We are seeking a highly motivated and experienced Assistant Manager to join our team at Sam's Xpress Car Wash. As an Assistant Manager, you will play a key role in the operation and leadership of our car washes, assisting the Site Manager in achieving productivity and profitability.

Key Responsibilities:
  • Foster a positive work environment that encourages open communication, feedback, and innovation.
  • Motivate the car wash team to achieve their best performance through continuous coaching and development.
  • Communicate effectively with all levels of employees, both verbally and in writing.
  • Maintain accurate records and documentation as required.
  • Ensure adherence to all established policies, procedures, and processes.
  • Responsible for managing the team through opening, closing, and ongoing maintenance of the facility during assigned shifts.
  • Promote sales, manage expenses, and maximize profitability.
  • Accountable for overall performance of the team during assigned shifts.
  • Establish, demonstrate, and recognize exceptional customer service to ensure customer satisfaction.
  • Provide associates with the tools necessary to ensure exceptional customer experiences and interactions.
  • Serve as the first point of customer escalation for service-related issues and work to reconcile customer complaints during assigned shifts.
  • Provide positive resolutions to challenges and/or concerns from customers.
  • Maintain a neat, clean, and organized overall site appearance at each location.
Qualifications:
  • High school diploma or equivalent.
  • Leadership ability to motivate with a positive and fun attitude.
  • Ability to be calm and think clearly in a fast-paced, ever-changing environment.
  • Attention to detail with initiative and little need for direction, and multitask effectively.
  • Conduct yourself in a consistently positive manner and be a great team player.
  • Professionalism, honesty, and ethical standards in all situations.
  • Experience with Microsoft Office Suite.
  • Must maintain reliable transportation.
  • Must be able to multitask and use time management skills effectively to complete specific tasks.
  • Must be able to effectively communicate with staff and customers.
  • Willingness to submit and ability to pass all pre-employment testing.
Physical Requirements:
  • Regularly required to stand for long periods of time in all outside weather elements, including very cold and hot weather.
  • Frequently required to use hand to finger motions and reach with arms and hands, standing for the majority of the time.
  • Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25-50 pounds with assistance.
Work Environment:
  • This position will work at a job site location and be exposed to the weather elements at all times.
  • Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however, hours will be necessary prior to opening and closing to ensure duties are complete.
  • Evenings and weekends hours are required. Must be flexible and able to work weekends and work 10-12 hour days.
Benefits:
  • Competitive salary.
  • Opportunities for professional growth.
  • 401(K) with employer match for all employees.
  • Employee referral bonus.
  • Specialized training and development.
  • A career with Sam's Xpress is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and development for our employees.
  • Medical, dental, and vision insurance for full-time employees.
  • Company-sponsored Group Term Life Insurance for all full-time employees.

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