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Assistant Manager

1 month ago

Midlothian, Virginia, United States Sam's Xpress Car Wash Full time
Job Description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager at Sam's Xpress Car Wash. This role will assist the Site Manager in the operation and leadership of our car washes, ensuring efficient and effective performance.

Key Responsibilities
  • Foster a positive work environment that encourages open communication, feedback, and innovation.
  • Motivate the car wash team to achieve their best performance through continuous coaching and development.
  • Communicate effectively with all levels of employees, both verbally and in writing.
  • Maintain accurate records and documentation as required.
  • Ensure adherence to all established policies, procedures, and processes.
  • Responsible for ensuring a professional appearance and attitude at all times.
  • Accountable for managing the team through opening, closing, and ongoing maintenance of the facility during assigned shifts.
  • Promote sales, manage expenses, and maximize profitability.
  • Accountable for overall performance of the team during assigned shifts.
  • Establish, demonstrate, and recognize exceptional customer service to ensure customer satisfaction.
  • Provide associates with the tools necessary to ensure exceptional customer experiences and interactions.
  • Serve as the first point of customer escalation for service-related issues and work to reconcile customer complaints during assigned shifts.
  • Provide positive resolutions to challenges and/or concerns from customers.
  • Maintain a neat, clean, and organized overall site appearance at each location.
Qualifications
  • High school diploma or equivalent.
  • Leadership ability to motivate with a positive and fun attitude.
  • Ability to be calm and think clearly in a fast-paced environment.
  • Attention to detail with initiative and ability to multitask effectively.
  • Conduct yourself in a consistently positive manner and be a great team player.
  • Professionalism, honesty, and ethical standards in all situations.
  • Experience with Microsoft Office Suite.
  • Must maintain reliable transportation.
  • Must be able to multitask and use time management skills effectively to complete specific tasks.
  • Must be able to effectively communicate with staff and customers.
  • Willingness to submit and ability to pass all pre-employment testing.
Physical Requirements
  • Regularly required to stand for long periods of time in all outside weather elements.
  • Frequently required to use hands to finger motions and reach with arms and hands, standing for the majority of the time.
  • Regularly required to lift and/or move items up to 20 pounds without assistance, occasionally required to lift and move items 25-50 pounds with assistance.
Work Environment
  • This position will work at a job site location and be exposed to the weather elements at all times.
  • Hours of work include, but are not limited to, the hours of operation. Current hours of operation are 7 days a week, 7:30AM-9:00PM, closing only on Christmas; however, hours will be necessary prior to opening and closing to ensure duties are complete.
  • Evenings and weekends hours are required. Must be flexible and able to work weekends and work 10-12 hour days.
Benefits
  • Competitive salary.
  • Opportunities for professional growth.
  • 401(K) with employer match for all employees.
  • Employee referral bonus.
  • Specialized training and development.
  • A career with Sam's Xpress is both fun and rewarding. We are dedicated not only to our guests but also our employees. We offer excellent training and development for our employees.
  • Medical, dental, and vision insurance for full-time employees.
  • Company-sponsored Group Term Life Insurance for all full-time employees.