West Michigan Restoration Service Manager
3 weeks ago
The Certified Restoration Drycleaning Network, LLC (CRDN), is a franchise organization supporting independently owned and operated restoration specialists trained in restoring textiles, electronics, art, and collectibles damaged by fire, smoke, water, mold, and other contaminants. To learn more, visit www.CRDN.com.
Job Description
We are seeking an experienced Western Michigan Restoration Operations Manager to lead our team in the efficient management and coordination of field service teams, routing, scheduling, warehouse management, and cleaning and restoration production for the West Michigan Region. The successful candidate will be responsible for developing and implementing strategies to improve service performance levels and resolving issues.
Key Responsibilities
• Manage the daily operations of field service teams to ensure timely completion of jobs
• Utilize CRDN's warehouse software application to track job progress and manage inventory
• Train field service teams on the use of critical path input within the application
• Maintain accurate records of job status and communicate updates to customers
• Collaborate with the local routing department to optimize logistics and ensure timely delivery of services
• Develop and implement strategies to improve service performance levels and resolve issues
Requirements
• 5+ years of experience in restoration and customer service
• Proficient in Microsoft Office (Word, Excel) and experience with Microsoft Teams
• Strong organization, time-management, and prioritization skills
• Excellent interpersonal and communication skills
• Located in the Grand Rapids area
• Ability to lift up to 25 lbs and clear a background check
• Work authorization
Benefits
We offer competitive compensation and benefits packages to our employees. As a member of our team, you will have access to ongoing training and professional development opportunities, as well as a dynamic and supportive work environment.
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