Western Michigan Restoration Operations Director

3 weeks ago


Grand Rapids, Michigan, United States CRDN Full time
About CRDN
CRDN of Michigan and Northwest Ohio provides restoration services for textile, electronics, art, and other contents damaged by fire, smoke, water, or other contaminants. We own and operate our own facilities, warehouses, and all work is done on-site. Our team is dedicated to providing world-class service to customers dealing with painful losses.

Job Overview
CRDN of Michigan and Northwest Ohio seeks an experienced Western Michigan Restoration Operations Manager to join our positive, exciting, and diverse team. This position requires a positive attitude and a willingness to provide exceptional service to customers. The successful candidate will be responsible for managing the efficient coordination of field service teams, routing, scheduling, warehouse management, and cleaning and restoration production for the West Michigan Region.

Key Responsibilities
• Coordinate the daily operations of field service teams to ensure timely completion of jobs
• Utilize CRDN's warehouse software application to manage inventory and track job progress
• Train field service teams on the use of critical path input within the application
• Maintain accurate records of job status and communicate updates to customers
• Develop and implement strategies to improve service performance levels and resolve issues
• Collaborate with the local routing department to optimize logistics and ensure timely delivery of services

Requirements
• 5+ years of experience in restoration and customer service
• Proficient in Microsoft Office (Word, Excel) and experience with Microsoft Teams
• Strong organization, time-management, and prioritization skills
• Excellent interpersonal and communication skills
• Located in the Grand Rapids area
• Ability to lift up to 25 lbs and clear a background check
• Work authorization

AAP/EEO Statement
CRDN provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, age, sexual orientation, national origin, disability, veteran status, or any other characteristics protected by state, federal, or local law.

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