Michigan Restoration Team Lead

2 days ago


Grand Rapids, Michigan, United States CRDN Full time
About Us
At CRDN, we are committed to providing world-class restoration services to our customers. Our team is dedicated to delivering exceptional results through hard work, dedication, and a passion for excellence.

Job Summary
We are seeking an experienced Western Michigan Restoration Operations Manager to join our team in the Grand Rapids area. As a key member of our leadership team, you will be responsible for leading the efficient management and coordination of field service teams, routing, scheduling, warehouse management, and cleaning and restoration production for the West Michigan Region. The successful candidate will be responsible for developing and implementing strategies to improve service performance levels and resolving issues.

Responsibilities
• Lead the daily operations of field service teams to ensure timely completion of jobs
• Utilize CRDN's warehouse software application to track job progress and manage inventory
• Train field service teams on the use of critical path input within the application
• Maintain accurate records of job status and communicate updates to customers
• Collaborate with the local routing department to optimize logistics and ensure timely delivery of services
• Develop and implement strategies to improve service performance levels and resolve issues

Requirements
• 5+ years of experience in restoration and customer service
• Proficient in Microsoft Office (Word, Excel) and experience with Microsoft Teams
• Strong organization, time-management, and prioritization skills
• Excellent interpersonal and communication skills
• Located in the Grand Rapids area
• Ability to lift up to 25 lbs and clear a background check
• Work authorization

Estimated Salary: $65,000 - $80,000 per year

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