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Senior IT Support Operations Manager

2 months ago

Duncan, Oklahoma, United States Morris Business Solutions Full time
Job Overview

Morris Business Solutions is looking for a dedicated and skilled individual to join our IT Team as a Level 3 IT Support Manager. In this pivotal role, you will address complex technical challenges for both our organization and our clients. You will oversee and manage our Level I and II IT support teams, ensuring that operations run smoothly and efficiently.

About Us:

Morris Business Solutions provides comprehensive technology services to businesses across the Carolinas. Our offerings include support for computers, servers, cybersecurity, telecommunication systems, and various office equipment. As a family-owned enterprise, we prioritize a familial atmosphere for our employees and are eager to expand our talented team.

What We Offer:

  • A collaborative and encouraging team environment
  • Attractive benefits package including a 401K with company contributions
  • Performance-based bonuses and salary increases
  • Opportunities for professional advancement within a growing company
  • Annual all-expenses-paid trip for top performers

Qualifications:

  • Minimum of 5 years of experience in IT
  • Proficient in the setup, configuration, and monitoring of small networks and firewalls
  • Experience with Managed Service Providers (MSP)
  • Familiarity with Office 365 applications, including MS Teams
  • Ability to document client interactions thoroughly
  • Capable of managing multiple tasks simultaneously
  • Strong focus on accuracy and detail in troubleshooting and problem resolution
  • Preferred experience with Active Directory, VPN, and SQL servers
  • IT-related Associate's or Bachelor's Degree, or equivalent experience
  • Experience with FM Audit, Connectwise, or IT ticketing systems
  • Ability to write Standard Operating Procedures (SOPs)
  • Familiarity with IP Phones

Compensation and Benefits:

  • Medical, Dental, and Vision Insurance
  • Life and Disability Insurance
  • 401K with company match
  • Paid Time Off and Holidays
  • Annual salary increases
  • Employee Assistance Programs
  • Opportunities for training and development
  • Presidents Club Trip for top-rated employees, with past destinations including renowned locations worldwide.