Sales Associate

6 days ago


Laredo Texas, United States Express Full time

About the Role:

Express is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing an exceptional shopping experience for our customers while assisting with various tasks such as stocking, cleaning, and folding merchandise.

Key Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company standards.
  • Provide a Great Customer Experience:
    • Deliver on all aspects of the customer experience model.
    • Process transactions quickly and accurately, reducing customer wait time.
    • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
    • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

Requirements:

  • High School or Equivalent
  • 0-2 years of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes:
    • Previous retail experience preferred
    • Customer service skills and ability to interact with customers
    • Strong verbal and written communication skills specifically with customers, sales leadership team, and associates
    • Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation:

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.


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