Club Operations Associate
3 days ago
Grand Fitness Mgmt, LLC is seeking a highly motivated and customer-focused Front Desk Sales Associate to join our overnight operations team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, promoting our Judgement Free Zone, and ensuring a seamless experience for our members.
**Responsibilities:**
Greet members and guests upon entry and exit, responding to their questions and concerns
Engage with members on the club floor, offering assistance and support to promote our Judgement Free Zone
Resolve member complaints and escalate to management as necessary
Answer phone calls in a friendly manner, assisting callers with their inquiries
Perform membership-related tasks such as sign-ups, updates, cancellations, and collections
Assess prospective member needs and provide tours of the club
Execute retail transactions accurately, driving sales goals
Maintain a clean and sanitized environment, addressing maintenance and facility concerns promptly
**Requirements:**
1+ year of experience in customer service preferred
Ability to work an overnight schedule (6 pm - 6 am)
High school diploma or equivalent required
Basic computer skills
Ability to lift up to 50 pounds and walk/stand for extended periods
CPR/AED certification a plus
**Salary Range:** $40,000 - $55,000 per year, depending on experience and qualifications
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Club Ambassador
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Front Desk Sales Associate
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