IT Support Specialist

2 weeks ago

Union, South Carolina, United States Agape Care Group Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Agape Care Group. As a key member of our technical support team, you will be responsible for providing exceptional support to our staff and patients, ensuring that our technology infrastructure runs smoothly and efficiently.

Key Responsibilities
  • Provide technical support and troubleshooting for a wide range of IT-related issues, including network, server, hardware, software, and printing problems.
  • Assist staff members with the use of computer hardware and software, including installation, word processing, email, and operating systems.
  • Perform level 1 problem diagnostics and resolution of moderately complex system hardware, software, network, and operator issues.
  • Set up and configure IT equipment and peripheral equipment, such as docking stations, screens, printers, and recycle returned IT equipment.
Requirements
  • Associate's degree from a two-year college or technical school preferred.
  • 1-3 years of related experience and knowledge of MDMs, Microsoft Intune/O365 is preferred.
  • Strong interpersonal and communication skills, with the ability to train users in complex topics and communicate concepts to technical and non-technical users.
  • Broad knowledge of data processing systems, concepts, and methodologies, including system backup, disaster recovery, system administration, and data integrity.
  • Analytical and problem-solving skills, with strong self-direction.
  • Reliable transportation.
About Agape Care Group

Agape Care Group is a leading hospice, palliative, and pediatric comfort care provider in the Southeast. We are dedicated to serving patients and families with love and delivering the highest quality care. Our network consists of Agape Care South Carolina and Agape Care Georgia, and at any location within our company, you'll find a career that means something. You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others.

Our Company Mission

Agape Care's mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren't empty words. In every interaction, no matter how big or small, we're dedicated to providing a superior experience for patients facing life-limiting illnesses and their families.

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