Service Designer

3 weeks ago


Washington, Washington, D.C., United States AHU Technologies Inc Full time
About the Role

The ideal candidate will have a comprehensive understanding of human-centered design and design thinking, with experience working on a design-driven and user-centric team. They will be responsible for leading human-centered design projects alongside a team of other innovators, performing and managing user research, and maintaining ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback.

The successful candidate will design the User Journey Map and identify pain points and issues that need to be addressed in a given solution, generate creative, bold solutions to public sector challenges, and plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem.

They will also prototype and test potential solutions in order to validate ideas and iterate, design the Service Blueprint and prepare for presentation to the team and relevant stakeholders.

The ideal candidate will have 5+ years of professional experience in UX design, with a comprehensive understanding of human-centered design and design thinking, experience planning and executing user research, and ability to synthesize complex qualitative data.

They will be able to develop and test low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders, design a user journey map and identify touchpoints and pain points, and plan and execute co-creation workshops with relevant stakeholders.

The successful candidate will have experience planning and executing community outreach events and be able to work as part of a team on agile projects with experience of agile rituals and ways of working.


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