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Customer Service Representative

2 months ago

Kansas City, Missouri, United States The UPS Store Center 63 Shopping Center Full time

The Part-Time Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various business equipment. The Associate expertly advises our valued customers by providing accurate information on our array of products and services, and exhibits confidence by knowing best practices related to the industry.

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

Key Responsibilities:

  • Provide exceptional customer service and support to customers
  • Process packages for courier shipment and operate business equipment
  • Stay up-to-date on product and service offerings, industry trends, and best practices
  • Collaborate with team members and leadership to achieve business goals
  • Maintain a clean and organized workspace

Requirements:

  • High school diploma or equivalent required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills and verbal communication skills
  • Ability to lift 40+ pounds and work in a fast-paced environment
  • Prompt, reliable, and responsible