Client Support Specialist

1 week ago

Dallas, Texas, United States TIB-The Independent BankersBank, N.A. Full time

About TIB
At TIB, we pride ourselves on being Trusted Partners for our community banks and employees. Our commitment to excellence and personalized service is paramount, and we strive to create a diverse work environment that promotes inclusivity and growth. We offer a competitive benefits package that includes comprehensive health, life, and disability coverage, a 401(k) retirement plan, generous paid time off, parental leave, tuition reimbursement, and various perks to enhance the workplace experience.

Position Overview
We are currently seeking a Customer Service Associate who will deliver exceptional inbound and outbound support for our cardholder services. This role is essential in maintaining our high standards of customer service within TIB's card issuing programs.

Key Responsibilities

  • Respond to incoming calls from cardholders, addressing service inquiries and requests.
  • Make outbound calls to cardholders as necessary to resolve inquiries or service issues.
  • Handle cardholder requests received through written or electronic correspondence.
  • Collaborate with the bank support team to address cardholder inquiries received from partner banks.
  • Utilize knowledge of card processing systems and internal applications to troubleshoot and resolve inquiries efficiently.
  • Assist cardholders in establishing online account access and provide ongoing support.
  • Act as the primary contact for cardholders regarding payment or statement research requests.
  • Serve as the initial point of contact for transaction research and reporting lost or stolen cards.
  • Adhere to all banking regulations and maintain the confidentiality of bank and customer information.

Qualifications
Required:

  • High school diploma or equivalent.
  • Basic accounting experience.
  • Strong oral and written communication skills.
  • Excellent telephone customer service abilities.
  • Ability to thrive in a collaborative team environment.
  • Flexibility and adaptability to changing situations.
  • Proficiency in 10-key by touch.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and FDR.
Preferred:
  • One year of experience in bankcard or customer service within a call center environment.

TIB is an equal opportunity employer and does not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, citizenship status, veteran status, or any other protected characteristic. The responsibilities outlined above are a summary of typical functions of this position and do not encompass all possible duties. Management may assign additional responsibilities as needed.

Equal Opportunity Employer
Protected Veterans and Individuals with Disabilities.

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