Playground Operations Manager

1 week ago


Merrillville, Indiana, United States KIDS EMPIRE Full time
KIDS EMPIRE: A Thriving Children's Indoor Playground Facility

We are seeking a highly skilled and experienced Playground Operations Manager to join our dynamic team at KIDS EMPIRE. As a key member of our staff, you will play a vital role in ensuring the smooth operation of our playground facilities, providing exceptional customer service, and maintaining a safe and enjoyable environment for children and their families.

About the Role:
This is a full-time position that offers a competitive salary of $14.40 per hour. The successful candidate will be responsible for supervising staff, implementing operational procedures, and maintaining high standards of customer service. You will also be expected to assist with training, developing, and auditing, as well as fostering a positive and collaborative work environment among park staff.

Key Responsibilities:
* Supervise employees to ensure they perform their job duties satisfactorily and achieve production goals.
* Assist the Park Manager with training, developing, and auditing.
* Foster a positive and collaborative work environment among park staff.
* Audit schedules and requests needed approval from the Park Manager.
* Opens and closes the park via using keys or a code.
* Communicate any guest or employee issues to the Park Manager.
* Operate the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
* Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
* Organize the refrigerator with drinks, snacks, chips, and ice cream.
* Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
* Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
* Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
* Schedule and coordinate family events and assist events operate efficiently.

Requirements:
* High school diploma or equivalent qualification required.
* Work weekends and holidays
* Able to work with children.
* Operate an iPad.
* Good communication skills, customer service skills, and conflict resolution skills
* Leadership skills
* Strong organizational skills
* Ability to make effective decisions in a fast-paced environment.
* Prioritizing guest satisfaction and continuously improving services.
* Demonstrating a commitment to safety and emergency preparedness.
* Work independently
* Read and write in English.

What We Offer:
* Competitive salary of $14.40 per hour
* Benefits package including dental insurance, health insurance, paid time off, and vision insurance.

Location:
Merrillville, IN 46410

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