Technical Support Specialist

1 week ago


Bettendorf, Iowa, United States National Credit Center Full time
Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at National Credit Center. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved quickly and efficiently.

Key Responsibilities:

• Provide technical support to customers via phone, email, and other communication channels

• Troubleshoot and resolve technical issues related to our software and hardware products

• Document all support requests in our CRM system

• Escalate complex issues to senior technical staff as needed

• Collaborate with cross-functional teams to resolve technical issues

• Stay up-to-date with the latest software and hardware technologies

Requirements:

• 3+ years of experience in a technical support role

• Strong technical skills, including Windows OS, iOS, and Android OS

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

• Bachelor's degree in Computer Science or related field

What We Offer:

• Competitive hourly rate: $21-$22 per hour

• Unlimited PTO

• Comprehensive benefits package, including health, dental, and vision insurance

• 401(k) plan with company match

• Professional development opportunities and continuous training

• Supportive and dynamic work environment with opportunities for growth and advancement

Hiring Timeline:

• Phone Screen

• On-Site Interview with Hiring Manager

• Final Interview with Senior Leadership

• Offer

We are an equal employment opportunity employer and a drug-free workplace.

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