Technical Support Specialist

7 days ago


Bettendorf, Iowa, United States National Credit Center Full time
Job Summary:

The Technical Support Specialist will work primarily via phone and email to resolve technical issues of PMUL, Stack, PCE, and NC4 customers. The ideal candidate will have 3 years of experience in a customer-facing role with at least 1-2 years of experience within a similar role at a SaaS company. The successful candidate will be able to communicate effectively, both verbally and in writing, by telephone, and have a basic understanding of networking and software protocols.

Key Responsibilities:
  • Resolve technical issues via phone and email
  • Document all support requests in Sales Force
  • Escalate issues to the next tier when necessary
  • Set up and maintain email accounts for customers on ProMax-hosted services
  • Provide password support to ProMax customers
  • Work to resolve customer issues on the first contact and minimize the need for callbacks or escalation

Requirements:
  • 3 years of experience in a customer-facing role
  • 1-2 years of experience within a similar role at a SaaS company
  • Basic understanding of networking and software protocols
  • Ability to communicate effectively by telephone

What We Offer:
  • Hourly pay at $21-$22 per hour
  • Unlimited PTO
  • Comprehensive benefits package
  • 401(k) plan with company match
  • Professional development opportunities


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