Customer Service Advocate

7 days ago


Beloit, Wisconsin, United States TEKsystems Full time

About the Role:

The Customer Service Advocate will be responsible for delivering exceptional customer experiences by resolving problems and addressing customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Analyze customer situations to determine the best course of action and provide solutions that meet their needs
  • Communicate effectively with customers through various channels, including email and other support platforms
  • Maintain accurate customer records and update information as necessary
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction

Requirements:

  • High School Diploma or equivalent required; 1-3 years of customer service experience preferred
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team
  • Basic knowledge of computer systems and software applications, with the ability to learn new technologies quickly

Training and Development:

Successful candidates will receive comprehensive training and onboarding, including a 3-week onsite program in Beloit, WI. After training, this position will transition to a hybrid model, with 4 days of remote work and 1 day in the office.

Compensation and Benefits:

This role is compensated competitively, with an estimated annual salary of $45,000-$60,000 based on location and experience. Additionally, TEKsystems offers a range of benefits, including health insurance, retirement plans, and paid time off.



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