Customer Experience Advocate

3 days ago


Beloit, Wisconsin, United States TEKsystems Full time
Job Overview

The Customer Service Representative will be responsible for resolving problems by clarifying customer requests, questions, and complaints.

We are seeking a highly skilled professional to join our team as a Customer Experience Advocate. In this role, you will analyze situations in order to determine the best use of resources and maintain customer records.

Responsibilities
  • Provide exceptional customer service through various communication channels.
  • Analyze customer issues and troubleshoot problems by providing basic support of platforms and managing client requests.
  • Work independently to resolve customer complaints in a timely and professional manner.
Requirements
  • High School Diploma/GED required; 1-3 years of customer service experience including chat or email preferred.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Hours
  • First Shift: Monday - Friday, 6:15am - 2:45pm (with rotating Saturdays).
  • Second Shift: Tuesday - Saturday, 3:00pm - 11:30pm (with rotating Sundays).
  • Third Shift: Wednesday - Saturday, 9:30pm - 8:00am (with rotating Sundays).
Benefits
  • Competitive salary range: $42,000 - $52,000 per year.
  • Excellent benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.

The training process for this position includes an onsite training program at our facility in Beloit, WI. After completion of the training, the position will transition to a hybrid schedule with four days of remote work and one day of on-site work.



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