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Senior Housekeeping Manager

2 months ago

Santa Monica, California, United States Regent Services Full time

About Us:

Regent Services is a leading provider of luxury hospitality services. Our mission is to deliver exceptional guest experiences through our commitment to quality, service, and innovation.

Job Summary:

The Senior Housekeeping Manager plays a critical role in ensuring the highest standards of cleanliness, service, and efficiency in our housekeeping and laundry department. Reporting to the Director of Housekeeping, this position is responsible for managing the daily activities of the housekeeping team, ensuring all guest rooms, public spaces, and back-of-house areas are impeccably maintained to meet the expectations of our discerning guests.

Key Responsibilities:

• Promote Regent Services' service philosophy and style through our people attributes.

• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.

• Develop and implement standard operating procedures by Regent Services' 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations.

• Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, laundry areas, heart-of-house areas, and amenities.

• Assist in overseeing all housekeeping and laundry operations, ensuring efficiency and adherence to Regent Services' standards.

• Provide strong leadership and guidance to the housekeeping team, including managers, administrators, quality control inspectors, room attendants, house attendants, laundry attendants, and uniform colleagues.

• Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.

• Work closely with the housekeeping team and other departments to ensure a seamless and uplifting experience.

• Address guest feedback and concerns promptly, striving to exceed expectations and maintain the resort's reputation for excellence.

• Lead the laundry team to ensure timely and high-quality processing of all resort linens, guest laundry, and uniforms.

• Monitor laundry operations to maintain fabric quality and implement sustainable practices to optimize efficiency and reduce costs.

• Stay updated with innovative laundry techniques and technologies to improve service delivery continuously.

• Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards.

• Monitor performance, provide training and support, and address any operational challenges to ensure that all housekeeping tasks are completed to the highest standard each day.

• Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products.

• Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place.

• Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service.

• Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and appropriate ergonomics practices.

• Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.

• Foster effective communication and collaboration with other departments, such as Guest Experience, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction.

Requirements:

• Proven experience in a leadership role in a housekeeping department, within a luxury hotel environment.

• Experience in an upscale hospitality union environment is a plus.

• Bachelor's degree in hospitality management or a related field, preferred.

• Strong knowledge of laundry and housekeeping operations, including cleaning techniques, equipment, and industry best practices.

• Proficiency in laundry management software and equipment.

• Exceptional organizational and time management skills with the ability to prioritize and delegate effectively.

• Exceptional attention to detail and commitment to the highest cleanliness and guest service standards.

• Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments.

• Strong problem-solving and decision-making abilities.

• Familiarity with sustainability practices and initiatives within the hospitality industry.

What We Offer:

Regent Services offers a competitive financial and benefits package, including healthcare support, dental, vision, disability, and life insurance support, and a matching 401(k) plan. Hotel discounts worldwide are available, as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we offer the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

At Regent Services, we've made a promise: As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.