Front Desk Associate

2 weeks ago

Biloxi, Mississippi, United States Caesars Entertainment Full time
{"Job Title": "Front Desk Clerk", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Caesars Entertainment. As a Front Desk Clerk, you will be responsible for providing exceptional guest services and building customer loyalty while checking guests in and out of the hotel. You will be the first point of contact for our guests and will be responsible for delivering fast and flawless service to internal and external guests.", "Responsibilities": "
  • Provide exceptional guest services and build customer loyalty.
  • Check guests in and out of the hotel.
  • Deliver fast and flawless service to internal and external guests.
  • Ensure the front desk area is neat, presentable, and equipped with all the necessary supplies.
  • Constantly seek ways to improve friendly, helpful service and reduce customer wait times.
  • Answer all guest questions and incoming calls promptly and professionally.
  • Perform cash handling tasks, as required.
  • Maintain knowledge of hotel, special events, and promotions.
  • Responsible for accurate check-in and check-out of guests.
  • Ensure billing profiles are reviewed and accurately set up before checking in guests.
  • Responsible for posting charges, settling folios for individuals, groups, and due-outs.
  • Follow safety and security guidelines for the department/property.
  • Able to successfully complete training and cross-training.
", "Qualifications": "
  • High school diploma or equivalent required.
  • Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred.
  • Proficient in basic math skills.
  • Previous cash handling experience preferred.
  • Professional appearance and demeanor required.
  • Must pass a drug test.
  • Must possess excellent customer service and communication skills.
  • Must be able to initiate and engage in conversation in a professional and friendly manner.
  • Must be at least 18 years of age.
  • Must be willing to participate in on-going training in the hotel operations field.
  • Maintain knowledge of current property events, promotions, and attractions.
  • Must have an outgoing personality and be able to generate business.
  • Must be able to work independently, with little supervision.
  • Comfortable working in a fast-paced, dynamic environment.
  • Superior communication and presentation skills.
  • Ability to work effectively in a team setting and independently.
  • Must present a well-groomed appearance.
  • Must adhere to uniform/appearance requirements.
  • Computer skills including operating hardware, software, and other technical equipment.
  • Ability to appreciate and be friendly with all Harrah's Gulf Coast team members who are of various ethnic and cultural backgrounds.
  • Able to accept direction of Senior Leadership.
", "Physical, Mental & Environmental Demands": "
  • Able to read, write, and speak English sufficiently to perform job.
  • Available to work any shift, holidays, and weekends.
  • Responds to visual and aural cues.
  • Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine.
  • Must be able to use and wear two-way radio w/ earpiece, and other equipment, as required.
  • Able to tolerate a loud and noisy environment.
  • Able to stand and walk for extended periods.
  • Able to sit, stoop, reach, and bend.
  • Able to lift 20 pounds.
", "Language": "en-US"}

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