Automotive Parts Specialist

3 days ago

Troy, Michigan, United States Mike Savoie Volkswagen of Troy Full time

As a Customer Service-oriented Parts Advisor, you will be the face of Mike Savoie Volkswagen in Troy, ensuring every client receives a prompt, courteous, and professional greeting. Your primary responsibility is to effectively communicate with clients, develop accurate part quotes, and document authorizations.

About Us

At Mike Savoie Volkswagen, we value our employees as our most valuable assets. As a third-generation family-owned dealership, we pride ourselves on doing the right thing for our customers and employees. Our commitment to developing our people and empowering them to grow their careers in the automotive industry sets us apart.

Compensation Package

We offer a competitive salary of $60,000 per year, along with quality healthcare benefits, including BCBS/BCN Medical (PPO and HMO plans offered), Company Sponsored Health Savings Account (HSA) Available, dental, vision, life, AD&D insurance, short-term disability insurance, Aflac, 401K with company match, paid vacation, professional sporting events company raffles, company apparel program, holiday and monthly birthday celebrations, and purchase discounts.

Responsibilities
  • Ensure each client receives a prompt, courteous, and professional greeting and attention.
  • Evaluate client needs and ensure they are properly communicated and understood.
  • Develop accurate part quotes and communicate the value offered to the client.
  • Document authorizations and finalize billing and invoices.
  • Maintain contact with clients, both internal and external, and update status, progress, and changes.
  • Maintain a positive business relationship with clients and encourage repeat business and satisfaction.
Requirements
  • Basic automotive and mechanical understanding with a desire for personal and professional growth.
  • VW experience is beneficial.
  • Applicants must be punctual and reliable.
  • Applicants should be a team player focused on providing exemplary customer service.
  • Ability to multitask and computer skills are essential.
  • Satisfactory driving record with a valid driver's license.
  • Willingness to submit to a pre-employment background check and drug screening.

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