Route Supervisor

3 weeks ago


Cleveland, Ohio, United States Waste Pro USA Full time

Job Summary:

The Residential Route Supervisor is a key role at Waste Pro USA, responsible for overseeing the daily service delivery to residential customers. This position ensures safe, timely, and cost-effective delivery of contracted services in accordance with Waste Pro practices, procedures, and applicable regulations.

Key Responsibilities:

  • Supervise drivers and daily operations, ensuring pre and post-trip inspections are conducted and drivers are aware of key service points, safety, and equipment issues.
  • Establish and maintain a clean, safe work environment and ensure compliance with company policies.
  • Share Decision Driving techniques and reinforce daily safe work practices, assisting with the delivery of weekly safety meetings.
  • Route new service starts, review productivity reports daily, and reroute non-performing routes to maximize service calls while minimizing labor costs.
  • Follow routes to ensure a Distinguishably Different level of service to customers, responding to dispatch calls and addressing customer issues, complaints, and inquiries.
  • Perform route observations to ensure safety procedures are followed, complete route observation reports, and discuss observations with drivers.
  • Monitor driver time and attendance, completed route sheets, disposal tickets, and compliance with DOT hours of service and Waste Pro regulations.
  • Complete accident and injury reports, respond to vehicle accident investigations, workers' compensation, and property damage claims.
  • Train and provide orientation for new employees, conduct performance evaluations, and monitor employee attendance.

Requirements:

  • Attend and participate in corporation-sponsored training courses as assigned.
  • Keep up to date on current technology used by Waste Pro USA.
  • Perform additional job duties as assigned by the Supervisor.

Work Environment: Normal setting for this job is outside supervising in the field.


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