Customer Service Representative

1 week ago


Kennedy Space Center, United States MidFlorida Credit Union Full time
Job Opportunity at MidFlorida Credit Union

MidFlorida Credit Union is committed to providing exceptional service and opportunities for career growth to its employees. Recognized as one of Florida's top employers, we are seeking dedicated individuals to support our mission to improve the financial well-being of our members.

Key Responsibilities:
  • Member Engagement: Recommend and promote MidFlorida Credit Union products and services to enhance member relationships.
  • Branch Operations: Support daily branch operations on both teller and lobby sides, handling cash transactions and assisting in branch balancing.
  • Financial Document Management: Complete various financial documents accurately and in a timely manner.
  • Professional Standards: Maintain a professional appearance and uphold credit union standards, exercising good judgment and adhering to established guidelines.
  • Technical Support: Assist members with self-service options and address any technological inquiries.
  • Process Improvement: Identify opportunities to enhance member and employee experiences, performing assigned duties as required.
Requirements:
  • Customer Service Skills: Strong customer service and communication skills.
  • Sales Orientation: Desire to assist others and meet sales goals.
  • Technical Proficiency: Proficiency in computer usage and Microsoft Office.
  • Industry Experience: Prior experience in teller, new accounts, or lending roles, familiarity with credit union or banking regulations.
  • Education: High School Diploma or equivalent.
Benefits:
  • Stability and Growth: Stability and growth opportunities.
  • Compensation and Benefits: Paid time off, holidays, and tuition assistance, 401K Plan with employer matching, comprehensive health, dental, and vision insurance plans, Employee Assistance Program with immediate access.
  • Professional Development: Salary, bonuses, and annual appraisal opportunities.


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