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Customer Service Representative

2 months ago

Kennedy Space Center, United States Reef Technology Inc. Full time

About the Role:

The Customer Service Representative ensures that our guests receive exceptional service while handling cash transactions and parking operations. This role is responsible for greeting guests, processing payments, and maintaining a clean and safe work environment.

Key Responsibilities:

  • Greet arriving and departing guests in a friendly and courteous manner.
  • Use respectful communication to assist guests with their questions, problems, and concerns.
  • Issue and collect visitor parking tickets, match tickets to parking rate schedules, and collect proper payment from visitors.
  • Complete lost ticket forms when original tickets cannot be located.
  • Perform revenue drops following specific location procedures.
  • Maintain a clean, orderly, and safe work area in and around the cashiers booth.
  • Communicate professionally at all times with guests, clients, and teammates.

Requirements:

  • At least 18 years of age.
  • Basic math skills.
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Previous customer service experience, preferred.

What We Offer:

  • Medical, dental, and vision benefits.
  • Life and disability insurance.
  • 401K plan.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently operate small office equipment such as cash registers, calculators, and copiers/printers.

Stand for extended periods of time, sometimes for entire duration of shift.

Working Conditions:

Work is performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions, including extreme heat and cold weather.