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Customer Service Representative

2 months ago

Kennedy Space Center, United States Fairwinds Full time

**About Fairwinds Credit Union**

At Fairwinds Credit Union, we're dedicated to helping our members achieve financial freedom. As a trusted financial advisor, you'll play a vital role in providing exceptional customer service and helping our members achieve their financial goals.

**Job Summary**

We're seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative. In this role, you'll be responsible for providing problem resolution, performing financial transactions, and recommending credit union products and services to our members.

**Key Responsibilities**

  • Provide exceptional customer service to our members, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Perform financial transactions, including processing loans, credit cards, and investment services, while maintaining accurate records and adhering to regulatory requirements.
  • Recommend credit union products and services to our members, based on their individual needs and financial goals.
  • Deliver account services, such as money orders, official checks, and safe deposit boxes, while ensuring compliance with regulatory requirements.
  • Collaborate with internal teams to resolve member issues and provide seamless service.

**What We Offer**

As a Member Service Representative at Fairwinds Credit Union, you'll enjoy a competitive compensation package, including:

  • Medical, Vision, and Dental coverage
  • 401(k) Match at 6%
  • Paid vacation and sick time that doesn't expire
  • Wellness Reimbursement
  • Tuition reimbursement
  • Life insurance

**Requirements**

To be considered for this position, you must have:

  • A high school diploma or GED equivalent
  • A minimum of 1 year of experience in retail and/or sales, with a proven track record of performing against set goals/quotas
  • Cash handling experience, including balancing cash drawers/tills or other related duties
  • Customer service experience that requires problem-solving and decision-making
  • The ability to analyze problems and recommend efficient solutions